Security Policies (Terms & Conditions)
We guarantee the authenticity of every individual RIONI product purchased from Rioni.com.
RIONI products are crafted by experts incorporating the highest quality materials, designs, and craftsmanship. All RIONI products are crafted using Italian leathers, canvas, and fabrics.
Changes and Cancellations
If you choose to modify or cancel your order, please contact a Rioni.com representative and/or email as soon as possible to . Rioni.com will make every possible effort to fulfill your request. However, once a product has already been shipped out, the purchase can no longer be modified or cancelled until the purchase has been returned to us and further through the acknowledgement from our return department. In this case, please abide to the terms that apply in our Return and Exchanges policies.
Errors and Inaccuracies
At Rioni.com, we strive to provide you with complete, up-to-date accurate information on this web site. Unfortunately, it is not probable to make certain that this web site is entirely free of human or technological errors. This web site may contain typographical mistakes, omission of information, and inaccurate information (some may be related to pricing, availability, and product descriptions). We reserve the right to correct any mistakes, omissions, inaccuracies, including after the submission of an order and to modify or update information at any time without prior notice.
The prices shown on Rioni.com are quoted using the United States Dollar (USD). Every effort is applied to ensure the accuracy of errors regarding prices on this web site; however, errors may still be present. If upon discovery of an error on the price of merchandise you have ordered, Rioni.com allows you the option of reconfirming the order at the corrected price or cancelling the order. However, if a Rioni.com representative is unable to contact you, Rioni.com will treat the order as a cancelled order.
Title to the products you order on Rioni.com and the risk of damage or losses to the products pass to you upon deliverance, provided that we have received the full funds necessary for the products.
At times Rioni.com may offer specials, promotions, and/or reduced prices on products. Rioni.com's clients have ten days from the original date of purchase to note the price adjustment either via email to or via telephone. You may receive credit or a refund regarding the difference on any discounted items when the purchase was made only prior the price reduction. The credit or refund for this matter will be returned to you via the original form of payment. Note that there may be different policies regarding price adjustments for in-store purchases.
Rioni.com gathers personal data from users that access or use the E-Store on our web site. Rioni.com will not sell, rent, or distribute, users' names, addresses, email addresses, or other information to other companies for the use of selling others' products or services without your consent. The information Rioni.com gathers is used to provide our users with improved personalized content and services. However, Rioni.com may disclose your information for purposes of governmental and/or third parties when Rioni.com has reason to believe that disclosing such information is necessary to identify or bring legal action against an individual whom breached the Terms and Conditions or otherwise causing harm to Rioni.com or any affiliated party on this web site, and where otherwise required by legal procedure or by the law itself.
By providing your email address, contact phone number when placing an order, you agree to receive marketing information from Rioni.com, including, emails and other forms of communication available and/or necessary. Our customer service department uses a fraction of this information for promotions, news, updates, and other like propositions to send emails or through other means of contact.
The products available on Rioni.com include handbags, wallets, luggage, cosmetic bags, coin purses, holders for sunglasses and cell phones, other accessories, and gifts. All the products shown on Rioni.com are subject to availability. Having your product(s) delivered in a timely manner is one of our primary concerns. Therefore, in the case of a shortage of stock (rarely occurs), a RIONI representative will contact you via email or telephone promptly. The client will then be put on the wait list for the particular item(s). The wait list consists of a first come first serve basis meaning that clients will receive their products in the order they have purchased. However, if the product is a discontinued item or an item no longer in production, the client will have the option to receive credit towards their next purchase, choose another style, or receive a refund.
Purchases may be made through Rioni.com, through our sales department, or at your local RIONI store. Purchases online require being a resident of the United States or Canada. For clients who are not residing in the continental U.S., please visit our store locations. Rioni.com reserves the right to refuse purchases to any user abusing Rioni.com's policies.
Rioni.com offers services for repairs for products purchased either from Rioni.com or our local stores. Products may be brought to a local store or may be mailed directly to Rioni.com's repair department. Please see the "Returns / Shipping" Page for details on how to process a return.
Along with the product, please enclose the original sales receipt, your email address and/or your contact phone number, a detailed description regarding the repair. We recommend that you ship the parcel securely via insured mail. Please allow approximately 1-3 months for a repair. Some repairs will take less time than other repairs. The time frame depends on the severity of the work needed to be applied. A RIONI representative will contact you regarding the repair details and charges via telephone or via email.
Rioni.com respects the fact that a safe and secure environment is necessary. Rioni.com protects your online transaction through the use of a third party transaction company. The use of Secure Sockets Layer (SSL) technology aids in the security and safety for users on this web site. The SSL technology, the industry standard for encryption, encrypts data allowing only Rioni.com affiliates to decode such information.
Rioni.com takes appropriate security measure to protect users' information. However, though we take all reasonable steps to protect your personal data, you accept that there is no guarantee that all Internet data transmission can be secured from access by unintended recipients. Rioni.com will not be held responsible for any breach of security unless the matter concerns our negligence.
A limited warranty card is accompanied with every RIONI product. Warranties are valid for a period of one year. Our limited warranty covers all manufacturing and/or mechanical defects, excluding malfunction or deterioration caused by acts of negligence and/or accidents. At their sole discretion, Rioni.com will repair or replace any component or part that needs to be restored to full working order.
Rioni.com has taken every effort to ensure that every product we deliver arrives to you without defects. However, if you notice a defect upon the receipt of your order, you may exchange or return the product to us. In this case, please abide to our Return and Exchanges policies. Please note that this limited warranty only applies to RIONI products.
We are at Your Service
For any further assistance, please email us at or write to us at:
247 East Main Street
Alhambra, CA 91801