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We guarantee the authenticity of every individual RIONI product purchased from Rioni.com.
RIONI products are crafted by experts incorporating the highest quality materials, designs, and craftsmanship. All RIONI products are crafted using Italian leathers, canvas, and fabrics.
Changes and Cancellations
If you choose to modify or cancel your order, please contact a Rioni.com representative and/or email as soon as possible to . Rioni.com will make every possible effort to fulfill your request. However, once a product has already been shipped out, the purchase can no longer be modified or cancelled until the purchase has been returned to us and further through the acknowledgement from our return department. In this case, please abide to the terms that apply in our Return and Exchanges policies.
Errors and Inaccuracies
At Rioni.com, we strive to provide you with complete, up-to-date accurate information on this web site. Unfortunately, it is not probable to make certain that this web site is entirely free of human or technological errors. This web site may contain typographical mistakes, omission of information, and inaccurate information (some may be related to pricing, availability, and product descriptions). We reserve the right to correct any mistakes, omissions, inaccuracies, including after the submission of an order and to modify or update information at any time without prior notice.
The prices shown on Rioni.com are quoted using the United States Dollar (USD). Every effort is applied to ensure the accuracy of errors regarding prices on this web site; however, errors may still be present. If upon discovery of an error on the price of merchandise you have ordered, Rioni.com allows you the option of reconfirming the order at the corrected price or cancelling the order. However, if a Rioni.com representative is unable to contact you, Rioni.com will treat the order as a cancelled order.
Title to the products you order on Rioni.com and the risk of damage or losses to the products pass to you upon deliverance, provided that we have received the full funds necessary for the products.
At times Rioni.com may offer specials, promotions, and/or reduced prices on products. Rioni.com's clients have ten days from the original date of purchase to note the price adjustment either via email to or via telephone. You may receive credit or a refund regarding the difference on any discounted items when the purchase was made only prior the price reduction. The credit or refund for this matter will be returned to you via the original form of payment. Note that there may be different policies regarding price adjustments for in-store purchases.
Rioni.com gathers personal data from users that access or use the E-Store on our web site. Rioni.com will not sell, rent, or distribute, users' names, addresses, email addresses, or other information to other companies for the use of selling others' products or services without your consent. The information Rioni.com gathers is used to provide our users with improved personalized content and services. However, Rioni.com may disclose your information for purposes of governmental and/or third parties when Rioni.com has reason to believe that disclosing such information is necessary to identify or bring legal action against an individual whom breached the Terms and Conditions or otherwise causing harm to Rioni.com or any affiliated party on this web site, and where otherwise required by legal procedure or by the law itself.
By providing your email address, contact phone number when placing an order, you agree to receive marketing information from Rioni.com, including, emails and other forms of communication available and/or necessary. Our customer service department uses a fraction of this information for promotions, news, updates, and other like propositions to send emails or through other means of contact.
The products available on Rioni.com include handbags, wallets, luggage, cosmetic bags, coin purses, holders for sunglasses and cell phones, other accessories, and gifts. All the products shown on Rioni.com are subject to availability. Having your product(s) delivered in a timely manner is one of our primary concerns. Therefore, in the case of a shortage of stock (rarely occurs), a RIONI representative will contact you via email or telephone promptly. The client will then be put on the wait list for the particular item(s). The wait list consists of a first come first serve basis meaning that clients will receive their products in the order they have purchased. However, if the product is a discontinued item or an item no longer in production, the client will have the option to receive credit towards their next purchase, choose another style, or receive a refund.
Purchases may be made through Rioni.com, through our sales department, or at your local RIONI store. Purchases online require being a resident of the United States or Canada. For clients who are not residing in the continental U.S., please visit our store locations. Rioni.com reserves the right to refuse purchases to any user abusing Rioni.com's policies.
Rioni.com offers services for repairs for products purchased either from Rioni.com or our local stores. Products may be brought to a local store or may be mailed directly to Rioni.com's repair department. Please see the "Returns and Exchanges" heading for details on how to process a return.
Along with the product, please enclose the original sales receipt, your email address and/or your contact phone number, a detailed description regarding the repair. We recommend that you ship the parcel securely via insured mail. Please allow approximately 1-3 months for a repair. Some repairs will take less time than other repairs. The time frame depends on the severity of the work needed to be applied. A RIONI representative will contact you regarding the repair details and charges via telephone or via email.
Returns and Exchanges
If you for any reason are not completely satisfied with your order, contact us promptly by email, to . Please retain the original copy of the sales receipt, the packaging materials, and the product(s).
Products purchased from RIONI.com may be returned or exchanged. Note that products purchased from Rioni.com may not be returned or exchanged at any local RIONI stores. Returns and/or exchanges must be returned within 10 days from the date of delivery. Please note that clearance and/or promotional items may have particular guidelines regarding exchanges and returns. In the case that an item is marked as a final sale item, no returns, exchanges, or warranty requests will be allowed. You are responsible for reading and understanding these guidelines before purchasing.
Item(s) must be returned to Rioni.com's Return Department in its original resalable condition along with the original receipt, original packaging materials, and any promotional gifts that accompanied that particular transaction. Rioni.com will not accept any merchandise that has been used, worn, altered, damaged, or demonstrate any form of wear and tear. We will not honor any form of exchange, return, or refund if the merchandise shows any signs of being worn, altered, damaged, or any other forms of wear and tear.
Before returning any product purchased from Rioni.com, you must request for a RMA (Return Merchandise Authorization) number. Failure to acquire a RMA number prior to your return may result in a dismissal of your case and/or order. In such a case, refunds and/or exchanges will no longer be granted. Any package that is not labeled with a RMA number will be returned back to the sender at his/her own expense. You may acquire a RMA number via email at or via telephone. Please inform us about the returning product by providing us with a brief description regarding the return or exchange, the style number of the product(s), and other related information concerning the return.
Please note that in the case of a package refusal, return, or exchange, the shipping costs will not be refunded. Rioni.com is not responsible for return shipping charges. The appropriate funds may only be returned via the method of payment used for that transaction. Upon Rioni.com's receipt of the product(s) in need of exchange, a RIONI representative will contact you via email or telephone to discuss which style(s) you would like as a replacement. In the case of an exchange, if the original item's value were to be less than the replacement item, we would first apply credit for the exchange and then only charge you for the remaining balance. However, if the original item's value were to be higher than the replacement item, we will only charge you for the difference. Your exchange item(s) will be sent back to you at no additional shipping costs with an exception to Hawaii, Alaska, Puerto Rico, and countries other than the USA. To ensure that we do not apply any additional shipping charges regarding your replacement item(s), please email Rioni.com at .
Upon receipt of the returned product(s), Rioni.com's return department will make every effort to promptly process the return. A RIONI representative will send you an email notification when the return process has been successful and completed.
For the purposes of tracking and liability reasons, when shipping returned merchandise, we recommend using a delivery service with parcel insurance and tracking capabilities. Rioni.com will not be held responsible for any form of compensation or reimbursement in the case that parcel(s) are lost, stolen, or mishandled.
Rioni.com reserves the right to refuse returned merchandise that does not meet our return terms and policies in Rioni.com's sole discretion.
Rioni.com respects the fact that a safe and secure environment is necessary. Rioni.com protects your online transaction through the use of a third party transaction company. The use of Secure Sockets Layer (SSL) technology aids in the security and safety for users on this web site. The SSL technology, the industry standard for encryption, encrypts data allowing only Rioni.com affiliates to decode such information.
Rioni.com takes appropriate security measure to protect users' information. However, though we take all reasonable steps to protect your personal data, you accept that there is no guarantee that all Internet data transmission can be secured from access by unintended recipients. Rioni.com will not be held responsible for any breach of security unless the matter concerns our negligence.
Upon completion of placing an order on Rioni.com, an order receipt is emailed to you. When your order has been shipped out, Rioni.com will send you a shipment confirmation email. The shipment confirmation email consists of the following information: a purchase order number, the date of purchase, the method of shipment, and a tracking number if applicable. You may use the tracking number provided by Rioni.com to check the status of your parcel using the following web sites (depending on which service was provided concerning your purchase): UPS, USPS, or FedEx.
A limited warranty card is accompanied with every RIONI product. Warranties are valid for a period of one year. Our limited warranty covers all manufacturing and/or mechanical defects, excluding malfunction or deterioration caused by acts of negligence and/or accidents. At their sole discretion, Rioni.com will repair or replace any component or part that needs to be restored to full working order.
Rioni.com has taken every effort to ensure that every product we deliver arrives to you without defects. However, if you notice a defect upon the receipt of your order, you may exchange or return the product to us. In this case, please abide to our Return and Exchanges policies. Please note that this limited warranty only applies to RIONI products.
We are at Your Service
For any further assistance, please email us at or write to us at:
247 East Main Street
Alhambra, CA 91801