Frequently Asked Questions (FAQ)
How do I pronounce Rioni?
- [ ree - oh - nee ]
How do I shop at Rioni.com?
- You may shop at Rioni.com by simply navigating through the top links on every page. The top links are divided into categories and from there you may select a collection. As you roll over the collection names, a thumbnail preview will show to your left in the same dropdown menu box. You may click the image or the link to enter the collection page.
- In the collection page, you may click the arrows to navigate using the carousel slider or you may click the view all link to see all products in that collection.
- You may click the image for more details or simply click the ADD TO SHOPPING BAG button to place the item into your shopping bag.
- After clicking the ADD TO SHOPPING BAG button, a box will instantaneously appear beneath the shopping bag link (positioned on the top right of page). This dropdown box displays the contents of your shopping bag.
- From the shopping bag box, you may do one of three things:
- Click the view shopping bag link to see your purchases in more detail.
- Click anywhere outside to make the box disappear. This way you may continue shopping without hindrances.
- Click the CHECKOUT button if you feel you are done shopping and are ready to pay.
- Before checking out, you will be prompted with the following options: checkout and sign up, checkout without signing up, and checkout with my account. For new users, we recommend checkout and sign up because this will allow you to checkout more quickly in the future. For security and privacy reasons, Rioni.com does not store your credit card details for future transactions. Choose one of the options and click CONTINUE.
- You will then be prompted to enter your address. If you have an account with us, you simply just select the address you have listed on file. Fill in all necessary fields and press CONTINUE.
- Next is the payment step. You may choose to pay with credit card, PayPal, or Google checkout. Afterwards, press CONTINUE.
- Click SUBMIT ORDER and you are done.
What happens after I place an order online?
If you provided a valid e-mail address during checkout, you will receive an email shortly you after order submission. The email is an electronic confirmation receipt. This receipt will display your order number, shipping method, payment method, along with the breakdown of your purchase item(s).
Can I order by phone?
We are more than happy to help you by telephone. You may reach a Rioni representative by calling 626-228-2517. Our available times for phone orders or inquiries are Monday – Friday from 9AM to 6PM PST. At other times, please leave a message with your name, phone number, and time of day when you can be reached.
Do you have a catalog?
- Rioni.com has both an electronic catalog and a physical catalog. The electronic catalog is a downloadable PDF. You will need a PDF reading software to open this file.
- If you prefer a physical copy of our catalog, please go to the catalog request page and fill out the form. A catalog will be mailed to the provided address within 7 – 10 working days.
What does drop length mean?
The drop length is a term used to describe the straight measurement between the peak of the handle or strap to the top of the product. This provides you with a sense of how much empty space there is for your arm or shoulder.
What is designer canvas?
Designer canvas is used in many high-end quality handbags, accessories and travel pieces. Designer canvas is durable, elegant, easy to maintain, and practically stain repellant.
Is my information secure?
Your information is secure. We use the latest SSL (Secure Sockets Layer) technology to ensure this. You may read more about this by visiting our security / policies page.
Do your products run true to size?
Each product is carefully measured. Our products are not perfectly symmetrical; however, we still apply our best efforts to provide you with the most precise and accurate product dimension.
What are your terms and conditions?
You may view our terms and conditions at our security / polices page.
Do you ship outside the USA?
We ship internationally. Please be sure to enter your address precisely. Imprecise addresses will delay the shipping process and may possibly result in cancellation.
If your country is not listed at checkout, please contact customer care for assistance.
Is there sales tax?
Only California residents will be charged sales tax.
How long will it take to get my order?
The majority of orders are processed and shipped within 1 – 3 business days.
Standard Shipping will take ~7 days or less upon completion of order processing.
Expedited Shipping will take ~3 business days or less upon completion of order processing.
Overnight Shipping will take ~1 business day upon completion of order processing.
Please note that orders outside the Continental USA may be in transit longer.
What if my billing and shipping addresses are different?
If your billing address is different from your shipping address, your order will need to be reviewed by our Fraud Prevention Department. This may cause delays with your order.
How do I use a Gift Card / Promotional Code?
After you are finished adding item(s) to your shopping bag, you will enter your Gift Card / Promotional Code in the field (located on the bottom of the payment options checkout screen). Gift Cards must be activated before use. Continue reading below for instructions on how to use a gift card.
How do I use a gift card?
In the upper top left, click the gift cards link to reveal a box that appears underneath the link. Click the text or gift card image. Every gift card comes with a 16 digit number and a PIN number. The PIN (Phone Identification Number) is used for security verification purposes. Please call 626.228.2517 to activate your gift card. Rioni gift cards can be purchased in values of: $20.00, $50.00, $100.00, $150.00, $200.00. When purchasing a gift card, you can also include a message (optional) if you decide to send the gift card to another party.
Using A Gift Card
1) Add item(s) to your shopping bag.
2) Continue Checkout as you would with a regular order.
3) Upcon completion of inputting address(es) and choosing a shipping method, click the CONTINUE CHECKOUT button.
4) Locate the Gift Card / Promotional Code field located underneath the payment methods.
5) Enter your 16-digit gift card number into the provided field and click the APPLY CODE button.
6) Continue Checkout as you would with a regular order.
Check Balance On Gift Card
1) In the upper top left, click the gift cards link to reveal a box that appears underneath the link. Click the text or gift card image to enter the gift cards page.
2) Select the check balance radio button.
3) Enter your Card Number in the gift card number field.
4) Click the CHECK BALANCE button to reveal the current balance remaining on gift card.
How do I contact Rioni?
Please see our customer care page. A Rioni representative will be more than happy to assist you.
What forms of payment do you accept?
Rioni.com accepts the following forms of payment for purchases online:
- American Express
- Certified Check*
- Cashier's Check*
- Money Order*
The items marked with an * require a duration period for clearance before an order can be shipped. Your credit card will be charged upon completion of credit card authorization and verification, confirmed stock availability, and lastly the packaging of your order.
Did we forget something?
If so, please feel free to contact us using our customer care page.